Refund policy
Last updated: 3 November 2026
We want you to be glad you ordered. This policy explains the 30-Day Sweat Test, how returns and exchanges work, and how refunds are paid. Questions go to support@theboxerclublondon.com.
The 30-Day Sweat Test
The Sweat Test covers your first single pair. Wear it. Train in it, commute in it, wash it. If it isn't the best boxer you own, email us within 30 days of delivery and we will refund that pair in full. You keep it. There is nothing to send back.
The Sweat Test applies to one pair per customer: your first.
Returns on 3-Packs, 7-Packs and other orders
You have 30 days from the day your order arrives to request a return.
To be eligible, each pair you return must be unworn, unwashed and in its original packaging. Because this is underwear, we cannot accept or refund pairs that have been worn or washed, unless they are faulty. If you have worn some pairs from a pack, you can still return the unworn pairs, and we will refund what you paid for each pair returned.
Size exchanges
If the size is wrong, we will exchange unworn pairs for another size within 30 days of delivery. We do not charge for the replacement or for sending it to you. You cover the postage back to us.
How to start a return or exchange
- Email support@theboxerclublondon.com with your order number and what you would like to return or exchange.
- We will reply with the return address and instructions.
- Send the pairs back within 14 days of our reply.
Please do not send anything back before contacting us. Items returned without a request cannot be accepted.
Return postage
You are responsible for the cost of return postage, unless the item is faulty, damaged or not what you ordered. We recommend a tracked service and keeping your proof of postage, as we cannot refund parcels that do not reach us.
Faulty, damaged or wrong items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us with your order number and a photo. We will replace it or refund it, and we will cover any return postage.
Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds are paid to your original payment method within 10 days. Your bank or card provider may take a few more days to show it.
If you have not received a refund 15 working days after we confirmed it, please contact us.
Your legal rights
This policy is in addition to your legal rights and does not replace them.
If you are a consumer in the UK or the European Union, you have a legal right to cancel an online order within 14 days of receiving it, without giving a reason. Tell us within those 14 days, then return the items within a further 14 days. Items returned under this right must be unworn and in their original packaging. If you cancel your whole order under this right, we also refund any standard delivery charge you paid.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If yours are not, you are entitled to a repair, replacement or refund.
International orders
The same terms apply to orders delivered outside the UK. Return postage is at your cost, and we cannot refund import duties or taxes charged by your country.
